This looks very interesting - a new book called Switch: How to Change When Change is Hard. There is a very good excerpt at TechCrunch, talking about how a problem with medication errors was changed at a Kaiser hospital in San Francisco. I like the concept - if you want change, then change your environment:
One of the most consistent findings in psychology is that people behave differently when their environment changes. When we’re in a place where people are quiet (church), we’re quiet. When we’re in a place where people are loud (stadiums), we’re loud. When we’re driving and the lanes narrow, we slow down. When they widen, we speed up again. This may seem obvious, but when we try to make change at work, we often make the mistake of obsessing about the people involved rather than their environment. Often the easiest way to drive change is to shape the environment.